Frequently Asked Questions
Find answers to common questions about our modest fashion collection
What is your shipping policy?
Orders are dispatched in 1–3 business days (excluding weekends and holidays). Your order is processed and then ships out to you within 4–7 business days depending on your destination and carrier. Free standard shipping on U.S. orders over $59 As soon as your order ships, you will get a confirmation email (which will have tracking info) so that you can track the entire thing right to your door.
What is your return policy?
Zoya Z does not accept returns. Exchanges are available within 14 days of delivery for items that are unworn, unwashed, and in original condition with tags attached. Customers are responsible for all exchange shipping costs. Sale items are final. For exchange requests, contact info@zoyazofficial.com with your order number.
How do I care for my hijab?
The best advice here is to wash your hijab using cold water and a small amount of hand soap while washing it away from the other clothes to maintain its beauty. Lay flat or hang to dry as tumble drying can be devastating for delicate fabrics. Use low heat, or at the lowest temperatures if ironing is required, and avoid bleach and harsh chemicals always. Silk satin and chiffon items in particular reap their rewards from being handled with care and gentleness while also preserving their drape finish.
Do you ship internationally?
Yes, we do ship worldwide! After processing, domestic U.S. orders usually arrive within 4–7 business days and international delivery times vary depending on your country’s customs policies and local carrier. Shipping times are estimates and may sometimes vary due to carrier delays, customs clearances or high-volume periods — thanks for understanding!
What fabrics do you use?
Our collection features premium fabrics including chiffon, jersey, modal, cotton, satin, and rayon, each chosen for how it feels and performs in everyday wear. Every fabric is soft, breathable, and designed to drape gracefully while keeping you comfortable from morning to night. Product descriptions and screen lighting may cause slight variations in color, so we always recommend checking each product page for specific fabric details.