Shipping policy

Shipping & Delivery Policy

At Zoya Z, every order is carefully prepared and packaged from our fulfillment center in Houston, Texas, to ensure your items arrive in pristine condition.

1. Order Processing & Handling

  • Orders are processed and dispatched Monday through Friday, excluding major holidays.

  • Please allow 1–2 business days for your order to be processed, inspected, and prepared for shipment.

  • Once your package is handed to the shipping carrier, you will receive an automated dispatch notification email containing your tracking number.

2. U.S. Shipping Rates & Transit Times

We offer complimentary standard shipping on qualified domestic orders:

  • Complimentary Standard Shipping: Available on all U.S. orders of $99 USD or more (calculated after discounts and before taxes).

  • Flat-Rate Standard Shipping: U.S. orders under $99 ship at a flat rate (calculated at checkout).

  • Estimated Delivery Time: Standard U.S. transit typically takes 3–5 business days following dispatch, depending on your destination.

Please note: Transit times are estimates provided by carriers and are not guaranteed. Delivery windows may extend during major holiday seasons, promotional launches, or weather incidents beyond our control.

3. International Shipping & Import Duties

  • We currently ship to select international destinations including Canada, the UK, and Europe.

  • International transit times typically range from 7–14 business days.

  • Duties & Taxes: International packages may be subject to customs duties, import tariffs, or local taxes imposed by the destination country. These charges are the sole responsibility of the customer and are collected upon delivery or via the courier. Zoya Z is not responsible for packages held or delayed by customs authorities.

4. Address Accuracy & Modifications

  • Please ensure your shipping details are complete and correct at checkout.

  • If you discover an error in your address, email info@zoyazofficial.com immediately. We process orders rapidly and cannot guarantee address changes once an order enters fulfillment.

  • Undeliverable Packages: If a parcel is returned to us due to an incorrect or incomplete address, the customer is responsible for any reshipment costs. If a refund is requested for an undeliverable order, original carrier fees will be deducted.

5. Delivery Tracking & Lost Packages

  • Once a package is marked as "Delivered" by the carrier, risk of loss transfers to the recipient. Zoya Z is not responsible for lost or stolen packages confirmed as delivered by carrier tracking.

  • If your tracking status shows delivered but you cannot locate your package:

    1. Verify the delivery location (porches, building mailrooms, side doors).

    2. Check with household members or neighbors.

    3. Contact your local postal carrier directly using your tracking number to request location coordinates.

6. Contact Client Care

For any questions regarding fulfillment status, shipping tracking, or international order inquiries, please reach out to our client care team:

Email: info@zoyazofficial.com

Response Time: Monday – Friday, 9:00 AM – 5:00 PM CST